For data we collect through this website and from people who contact us directly, the data controller is Sparkline Consulting Ltd (trading as BLANCORE), a company registered in England under company number 16269648. "We", "us" and "our" in this policy mean Sparkline Consulting Ltd.
We are registered with the UK Information Commissioner's Office (ICO) as a data controller under registration number ZC143411.
For anything related to your personal data, contact us at hello@blancore.tech.
Contact form. When you send an enquiry we collect your name, email address, company name (optional), the service you're interested in, your message, and your IP address. We use this to respond to your enquiry and store it in our database for as long as needed to handle your request. Our legal basis is your consent, which you give by ticking the consent box on the contact form before sending it. We record the wording you agreed to and the date and time you agreed. You can withdraw your consent at any time by emailing us — see "Your rights" below.
Email. We use Brevo (Sendinblue SAS) as our email provider to send you a confirmation and to notify ourselves of your enquiry. Brevo processes your name and email address on our behalf.
Enquiries and client correspondence. Emails sent to hello@blancore.tech, including contact-form enquiries, are received and answered by our AI-assisted client desk. The mailbox is provided by AgentMail (agentmail.to), a US email provider, and replies and project work are prepared with the help of OpenAI's and Anthropic's AI models; a member of our team remains responsible for every quote and every piece of work we send you. We keep correspondence for as long as needed to handle your enquiry or project and then delete it. If you become a client, invoices and payments are handled by Stripe; we never see your card details.
AI chat widget. If you use the chat on this site, the messages you type are sent to Anthropic (the provider of the Claude AI model) to generate a reply. Under Anthropic's API terms, your messages are not used to train their models. Please don't share sensitive personal information in the chat — for anything confidential, use the contact form or email instead.
Server logs. Our web server keeps standard access logs (IP address, browser type, pages requested) for two purposes. First, security and troubleshooting — spotting abuse, blocking malicious traffic and diagnosing faults. Second, visitor statistics — an aggregated report of how many people visit and which pages they read, generated on our own server, so we can improve the site; that report doesn't contain your IP address. Our legal basis for both is our legitimate interest in keeping the site secure, working and worth improving. These logs are kept for a maximum of 14 days and then deleted automatically. We don't share the logs or the report with anyone. If you'd rather your visits weren't counted in our visitor statistics, email us at hello@blancore.tech and we'll exclude your IP address from the report.
Fonts. This site loads fonts from Google Fonts, which means your browser requests files from Google's servers and Google receives your IP address in that request.
Your theme and colour preference for this site is stored only in your own browser (localStorage) and is never sent to us.
Contact enquiries are kept while we handle your request and for a reasonable period afterwards in case you come back to us, after which they are deleted. You can ask us to delete your enquiry at any time.
Server access logs are kept for a maximum of 14 days and are then deleted automatically by the server's log rotation.
Under UK GDPR you have the right to access, correct, or delete the personal data we hold about you, to object to or restrict our processing of it, to data portability, and to withdraw consent you have given (withdrawing it doesn't affect processing we did before you withdrew). To exercise any of these rights, email hello@blancore.tech — we'll respond within one month. If you're not happy with how we handle your data, you can complain to the UK Information Commissioner's Office at ico.org.uk.
If we change how we handle personal data — for example by adding new tools to the site — we'll update this page and the date at the top.